Our Delivery Service
Pets for Homes has partnered with Delivery Made Easy to offer all our customers a fast and improved service.
- All Orders are dispatched daily from our warehouse and attempt to deliver within 72 hours from the dispatch date.
- Orders are delivered within 72 hours from the date of Dispatched.
- The driver will contact you a day before the delivery.
- Deliveries are made during working days Monday to Friday only. And on some occasions, we may deliver on Saturday Only.
Note: If your order is placed on Late Friday and Weekend, it will be dispatched on Monday and delivered within 72 hours.
Our Delivery Charge
We offer free Delivery for all orders over Rs1100
A delivery fee of Rs120 is applied for all orders under Rs1100
Delivery: The Delivery Person will contact you before we attempt to deliver your order.
Delay may occurs: Due to Covid-19, Heavy Rain, product stocking, vehicle breakdown and transportation, however, we will get in touch with you.
Customer Service: Our helpline
Pay by Juice or Bank Transfer
We only dispatch orders after payment is received. And we will contact you before we attempt to deliver your orders.
If we do not receive your payment before the delivery day, your order will be postponed.
Cash on Delivery
We only take payment by cash; please ensure you have the correct amount as we don’t often have the odd change.
You can pay via Juice or Bank Transfer on Delivery.
Return & Exchange Policy
We inspect every order before delivering to ensure that there is no physical damage to your products and that all products are not expired.
If there is an issue with your product please contact us within 3 days of the delivery.
Cancelling your order
Orders can be cancelled before our driver is out for delivery.
Orders can not be cancelled if your order is out for delivery.
Change your order
Items can be added or removed before delivery.
Upon change, if the order is under Rs1100 you will have to pay the delivery FEE of Rs120
Please contact us to make the change.